Given modern security concerns, La Crosse Alerts Mobile does not remember passwords.  You may choose to enable this feature in your browser. When it prompts, you approve the information be saved.  On a mobile device we presume you enable a lock screen; some users opt to keep the app open for convenience. Your Account page does not display the password. For assistance, search for your specific browser and operating system version (e.g. save passwords in safari ios 9 ).

Purchase credentials are not stored in La Crosse Alerts Mobile as we transfer each transaction to PayPal; we strongly recommend separate passwords for your own protection.

A registered gateway maintains a solid red LED light; the green light is intermittent (data transmission).
 
Verify the Gateway Registration

• Log into your account; select the Account menu and verify the gateway (compare serial numbers). 
  
• The gateway is connected to a working network port on your router with the Ethernet cable provided. 
  
• The router has DHCP active to assign the gateway an IP address (see your router manual)
  
• The A/C power cord connects the gateway to a functioning electrical outlet (test the outlet with a lamp). 
  
• Flip open the black antenna of the gateway to see the red (Ethernet) and green (RF) lights. When first plugged in the lights blink, then the red one settles into a pattern. Count the red blinks (1-4).
  

 
Meaning of blinks

• The gateway has cable connections (1 blink) 
  
• Found the internet and was assigned an IP address (2 blinks) 
  
• Found our Server’s IP address via DNS  (3 blinks) 
  
• And is ready to register (4 blinks)
  
• Incomplete delete (Both blink - see below)
• No response (No blinks)

Both lights blink

If the lights blink together, the Gateway lost registration but is still registered online.  Delete the sensors, then the gateway from the app or website, then factory reset each component before you re-register the set. 

Re-Registration Fails

After several years (life varies by usage), the gateway will cease to function correctly.  If several attempts to factory reset and re-register fail, the gateway may need replacement. Too many sensors per gateway may require an additional gateway. 

Parts
Search online for a GW-1000U gateway or contact customer service at La Crosse Technology Outlet (608-785-7939).
  

If it seems alerts you set disappear, do the following:

• Go to your Accounts page
• Proof-read that the email address and phone number/provider are correct
• If the phone is blank, it helps to add a mobile (you can choose email only for alerts).
• Save any necessary changes to Email address or Phone Number at this time

Be aware that as the screen says, edits to your email address or phone number in your account deletes ALL associated alerts in that account.  At this point, note the date of this account edit and do not edit again until your alerts concern is resolved.

Now create new alerts to cover your needs.  View the check marks daily over 3 or 4 days to ensure the alert remains set. If any disappear, create it again.  Note the date gone; it helps to note whether it was temperature, probe or humidity. Generally, we find most disappearances relate to Account edit.

Moving your TX60(s) to La Crosse Alerts Mobile gives you more data views with a mobile app and opens the option to add different types of environment monitoring sensors.  To confirm your ability to migrate:

• the TX60 must not share a gateway with a Weather Direct forecast display (WD-#### or WA-####); gateways cannot share service across websites.  If an issue, advise support in email.
• verify you meet Mobile use requirements (computer users, review the Browser option).  Basically you may but are not required to use a mobile device.

Login to your account at weatherdirect.com:

• Locate each TX60 under My Devices (left column), and open to see Your Temperature Sensors.
• Optional:  print screen any alerts service dates shown for the sensor, with serial number.
• Click on the Delete button for each sensor (far right beyond Link Quality); respond OK to Are you sure? 
• Locate the gateway under My Devices and open the Overview.  No devices can remain registered to this gateway to move it.
• Click on the Delete Gateway button; respond OK to the Are you Sure prompt?.

Registration gives 3 months of trial Enhanced service, see below if you have additional time due:

• Factory Reset all components.
• Register as a New User; review our setup video.

Requests to transfer remaining service on Weather Direct will be served first come, as time permits*:

• Enter an email request as Weather Direct support on the form.  Make your first sentence - WD Key Transfer.
• Provide all of the following:  1.  Weather Direct user name, 2.  La Crosse Alerts Mobile user name, 3. Gateway Serial number, 4. Serial Numbers for each sensor you request transfer (must have at least 90 days left), and 5.  Attach the optional print screens, if you have them.

*You will receive an email reply when service dates are updated (allow 5 business days).

Read the general alerts troubleshooting summary. This article adds detail specific to text messaging (SMS). Configure email alerts until you resolve - alert retries on a failing text number results in our mail carrier marking your number as spam.

Your provider must support receipt of our email to their SMS gateway to reach your device:

• check the simple; verify the cellphone number and provider saved in your account is correct (e.g. 9999999999 for 10-digit US & Canadian numbers).
• verify your service plan covers text (SMS) messages and they do not abort after 160 characters
• send a short email (e.g. 9999999999@txt.att.net) with Subject: Test and Body: Content. If it fails to arrive as a text on your device, ask your carrier to verify the email to sms gateway address for your specific device. Ask if text uses a hidden number. Prepaid: verify the gateway carrier name.
• if we do not list your provider, obtain the information above before you email a request for service.

Notice: Providers may refuse our requests. Regretfully, international service is withdrawn for: Telcel, MTS, Orange, SFR, and Movistar. Non-US T-Mobile customers may have issues. Contact your provider for any updated email to sms gateway support information.