La Crosse Alerts Mobile data can appear "stuck", where the LCD says Dry, but the software says Wet or N/C. While the system self-recovers, this is most commonly caused by a weak or bad battery. Proceed as follows:

• Remove the batteries from the sensor
• Press the button on the sensor 25 times (Important!, this drains residual power)
• Insert a new set of batteries, preferibly dated at least 7 years out

If this does not resolve it:

• power cycle the gateway
• along with removing sensor batteries (as above)

In a rare circumstance, the wet probe is damaged. This usually coincides with the LCD also giving an incorrect reading. If you continue to have trouble with this sensor, contact us at (608) 785-7920, or by selecting TX70U-IT or TX71U-IT for your model number on the support webform found at www.lacrossetechnology.com/support/index/form/

In your user account, below the colorful data summaries, the battery status should read Good%. If it reads Low, replace batteries in the sensor.  Additional indicators:
 
● Your sensor LCD becomes faint.
 
● Data reads are erratic. 
 


Frequent battery replacement may indicate a placement problem or RF interference between the gateway and the sensor. Low sensor intervals also consume batteries. Optimal life in good placement at higher data intervals can be up to two years.
 
La Crosse Alerts calculates battery status from the total amount of voltage available. If one battery drains, the indicator won’t detect it. Always test both batteries.
 

The Gateway Admin software install (formerly Gateway Advanced Setup) must be run on a Windows PC (Windows 7/SP1 or Windows 8/Update 1).  You must have administrative rights on the local PC.

Caution:  Business users cannot select their own static ip!  On a corporate network, or any network where you login to Windows Server from the desktop, you must see your system administrator who may assign an ip for the gateway's use.

Windows 8.1
• Find the start menu (metro icon page) - usually via the windows key or icon
• Find the down arrow on lower left to enter the apps menu
• Scroll right to the section where named headings print above the icons
• Find the heading Windows System and select Command Prompt
• At the prompt, type ipconfig and press return
• Find the line that starts with IP V4 Address and write down that number (e.g. 192.168.1.2)
• The last digit changes for every machine in your local environment.  .1 is always reserved for the router. The next device request to the router gets the next number (.2 may be the PC).  The quickie way to estimate what digit might be safely available is count the total number of devices (e.g. PCs, smartphones, tablets, streaming TV, game devices).  If fewer devices, .10 is probably available.  If many, try .15  No two devices may have the same IP - or one will knock the other's service out.

Windows 7/SP1
• On the Start Menu, type command prompt in the search window
• At the prompt, type ipconfig and press return
• Find the line that starts with IP V4 Address and write down that number (e.g. 192.168.3.5)
• The last digit changes for every machine in your local environment.  .1 is always reserved for the router. The next device request to the router gets the next number (.2 may be the PC).  The quickie way to estimate what digit might be safely available is count the total number of devices (e.g. PCs, smartphones, tablets, streaming TV, game devices).  If fewer devices, .10 is probably available.  If many, try .15  No two devices may have the same IP - or one will knock the other's service out.

Notes:  1.  You cannot exceed the pool of numbers available in the router (e.g. most consumer routers allot about 50 addresses by default; you can increase this).  2.  The technical may prefer to reserve the gateway's static ip in the router; consult your product documentation as we cannot trouble-shoot your router configurations.

The new installation has a black icon (and is titled Gateway Admin), the older a blue one.  Inside the software is the same.  The software's purpose is to set a static ip in the gateway.  Error 740 on the older installation can be manually repaired: 

Windows 8.1
• Find the start menu (metro screen) - usually via the windows key or icon
• Find the down arrow on lower left to enter the apps menu
• Scroll right to the section where named headings are above the icon
• Find the heading Gateway Advanced Setup
• Right click on the blue icon; select Open File Location (sends you to desktop)
• In the file menu, right click on the blue icon again; select Send to Desktop
• Right click on the desktop icon; select Properties
• Choose the Compatibility Tab
• Place a check mark under Compatibility Mode
• Select Windows Vista (Service Pack 2) in the drop-down
• Select Apply and OK
• The icon should now open and run.

Windows 7

• Right click on the desktop icon; select Properties
• Choose the Compatibility Tab
• Place a check mark under Compatibility Mode
• Select Windows Vista (Service Pack 2) in the drop-down
• Select Apply and OK
• The icon should now open and run.