Alerts Troubleshooting

All alerts are sent as email. Cell phone text is sent to your provider's email to SMS gateway. If no alerts:

• Check your user account that your address information is typed correctly.
• Check that you created an alert, and that it did trigger (condition must be in violation to alert).
• Ensure our address no-reply@mail.alertsbroadcaster.com is ok in your service account or provider.
• Check your email spam folder and approve if found (e.g. make a contact for us can help).
• Check your email help information (e.g. search "email does not arrive").
• Delete the alert, and recreate (occasionally settings corrupt).
• Verify your cellphone provider supports an email to SMS gateway. Ask what email address the phone needs (e.g. 999999999@txt.att.net) and send a short email to the phone
• Verify your cellphone plan supports text (SMS) messaging; know your limits and fees.
• Pre-paid cellular users need to verify with your provider your phone runs on the provider in your account.
• Pre-paid cellular users need to verify your phone does not use a hidden SMS number (if so, use that one)
• Verify the character limit for text (SMS) (e.g. over 160 chars can abort a message - determine if phone supports Enhanced Message Capable (EMC) or threaded view)

If an alert arrives you question:

• let common sense prevail, check your data record online before responding (note date/time)
• if the pattern seems ok, consider an occasional "blip" can occur (e.g. static, dust blows under water probe, etc.)
• check support.lacrossealertsmobile.com for any notice of system work
• as data goes to the alert system first, where feasible - wait for the next data record or two to post
• watch any patterns closely; our normal response is:  1.  a single event occasionally happens, 2.  a pattern power cycle & check batteries, 3.  if doesn't resolve re-register, 4. if doesn't resolve probes do not always last as long as the sensor itself (e.g. water, humidity ages), consider a spare on-hand.