If it seems alerts you set disappear, do the following:
Be aware that as the screen says, edits to your email address or phone number in your account deletes ALL associated alerts in that account. At this point, note the date of this account edit and do not edit again until your alerts concern is resolved.
Now create new alerts to cover your needs. View the check marks daily over 3 or 4 days to ensure the alert remains set. If any disappear, create it again. Note the date gone; it helps to note whether it was temperature, probe or humidity. Generally, we find most disappearances relate to Account edit.
- Go to your Accounts page
- Proof-read that the email address and phone number/provider are correct
- If the phone is blank, it helps to add a mobile (you can choose email only for alerts).
- Save any necessary changes to Email address or Phone Number at this time
Be aware that as the screen says, edits to your email address or phone number in your account deletes ALL associated alerts in that account. At this point, note the date of this account edit and do not edit again until your alerts concern is resolved.
Now create new alerts to cover your needs. View the check marks daily over 3 or 4 days to ensure the alert remains set. If any disappear, create it again. Note the date gone; it helps to note whether it was temperature, probe or humidity. Generally, we find most disappearances relate to Account edit.