TX70U-IT/71U-IT App and Website Stuck on Wet Or N/C

La Crosse Alerts Mobile data can appear "stuck", where the LCD says Dry, but the software says Wet or N/C. While the system self-recovers, this is most commonly caused by a weak or bad battery. Proceed as follows:

• Remove the batteries from the sensor
• Press the button on the sensor 25 times (Important!, this drains residual power)
• Insert a new set of batteries, preferibly dated at least 7 years out

If this does not resolve it:

• power cycle the gateway
• along with removing sensor batteries (as above)

In a rare circumstance, the wet probe is damaged. This usually coincides with the LCD also giving an incorrect reading. If you continue to have trouble with this sensor, contact us at (608) 785-7920, or by selecting TX70U-IT or TX71U-IT for your model number on the support webform found at www.lacrossetechnology.com/support/index/form/