SMS Text Messaging Fails

Read the general alerts troubleshooting summary. This article adds detail specific to text messaging (SMS). Configure email alerts until you resolve - alert retries on a failing text number results in our mail carrier marking your number as spam.

Your provider must support receipt of our email to their SMS gateway to reach your device:

• check the simple; verify the cellphone number and provider saved in your account is correct (e.g. 9999999999 for 10-digit US & Canadian numbers).
• verify your service plan covers text (SMS) messages and they do not abort after 160 characters
• send a short email (e.g. 9999999999@txt.att.net) with Subject: Test and Body: Content. If it fails to arrive as a text on your device, ask your carrier to verify the email to sms gateway address for your specific device. Ask if text uses a hidden number. Prepaid: verify the gateway carrier name.
• if we do not list your provider, obtain the information above before you email a request for service.

Notice: Providers may refuse our requests. Regretfully, international service is withdrawn for: Telcel, MTS, Orange, SFR, and Movistar. Non-US T-Mobile customers may have issues. Contact your provider for any updated email to sms gateway support information.

We cannot guarantee text service availability for all potential providers.  We reserve the right to adjust or remove service at any time (see disclaimers).