Read the general alerts troubleshooting summary. This article adds detail specific to text messaging (SMS). Configure email alerts until you resolve - alert retries on a failing text number results in our mail carrier marking your number as spam.
Your provider must support receipt of our email to their SMS gateway to reach your device:
Your provider must support receipt of our email to their SMS gateway to reach your device:
- check the simple; verify the cellphone number and provider saved in your account is correct (e.g. 9999999999 for 10-digit US & Canadian numbers).
- verify your service plan covers text (SMS) messages and they do not abort after 160 characters
- send a short email (e.g. [email protected]) with Subject: Test and Body: Content. If it fails to arrive as a text on your device, ask your carrier to verify the email to sms gateway address for your specific device. Ask if text uses a hidden number. Prepaid: verify the gateway carrier name.
- if we do not list your provider, obtain the information above before you email a request for service.
We cannot guarantee text service availability for all potential providers. We reserve the right to adjust or remove service at any time (see disclaimers).