A registered gateway maintains a solid red LED light; the green light is intermittent (data transmission).
Verify the Gateway Registration
Meaning of blinks
Both lights blink
If the lights blink together, the Gateway lost registration but is still registered online. Delete the sensors, then the gateway from the app or website, then factory reset each component before you re-register the set.
Re-Registration Fails
After several years (life varies by usage), the gateway will cease to function correctly. If several attempts to factory reset and re-register fail, the gateway may need replacement. Too many sensors per gateway may require an additional gateway.
Parts
Search online for a GW-1000U gateway or contact customer service at La Crosse Technology Outlet (608-785-7939).
Verify the Gateway Registration
- Log into your account; select the Account menu and verify the gateway (compare serial numbers).
- The gateway is connected to a working network port on your router with the Ethernet cable provided.
- The router has DHCP active to assign the gateway an IP address (see your router manual)
- The A/C power cord connects the gateway to a functioning electrical outlet (test the outlet with a lamp).
- Flip open the black antenna of the gateway to see the red (Ethernet) and green (RF) lights. When first plugged in the lights blink, then the red one settles into a pattern. Count the red blinks (1-4).
Meaning of blinks
- The gateway has cable connections (1 blink)
- Found the internet and was assigned an IP address (2 blinks)
- Found our Server’s IP address via DNS (3 blinks)
- And is ready to register (4 blinks)
- Incomplete delete (Both blink - see below)
- No response (No blinks)
Both lights blink
If the lights blink together, the Gateway lost registration but is still registered online. Delete the sensors, then the gateway from the app or website, then factory reset each component before you re-register the set.
Re-Registration Fails
After several years (life varies by usage), the gateway will cease to function correctly. If several attempts to factory reset and re-register fail, the gateway may need replacement. Too many sensors per gateway may require an additional gateway.
Parts
Search online for a GW-1000U gateway or contact customer service at La Crosse Technology Outlet (608-785-7939).